With growing competition it has become increasingly important for companies to gauge the satisfaction level of the services rendered to their customers. High quality of services provided works as a differentiator for the marketer therefore Mystery shopping can work long way to enhance the customer services. Many organizations are using it to improve the standard of their store services.

Mystery shopping benefits can be used by wide industry, be it retail stores, hotels, restaurants, fast, movie halls , food chains, banks, gas stations, car dealerships, apartments, health clubs and health care facilities.

Trident has vast database of well qualified, experienced and professional mystery shoppers across industry verticals who anonymously evaluates infrastructure, processes, service delivery, customer service, operations, employee integrity, merchandising and product quality. These shoppers independently audit processes & staff, giving constructive and actionable recommendations and understandable data for improvement of service delivery.